All the products will be shipped within 5 business days from the time order is placed. In case you are shipping tiles to us, your order will be completed within 5 business days from the time we receive your tile. Please use special care when packing the tiles. Damaged tiles would need to be replaced.
We ship orders UPS. In case tiles become damaged during shipping or there is manufacturing defect in certain tiles, we will replace those tiles at our cost. Please contact us describing the problem, and let us know which tiles need to be replaced. Use the numbering system in the back of the tiles when asking for replacements. We reserve the right to request digital photo of the damaged package or product.
If you are not fully satisfied with our product, you may return it within 30 days after receiving your shipment for a full refund minus shipping charges and 25% restocking fee.